Job Openings >> Customer Service Representative (CSR) Family Support Services
Customer Service Representative (CSR) Family Support Services
Summary
Title:Customer Service Representative (CSR) Family Support Services
ID:1737
Department:Family Support Services
Description
Heritage Health is a mission driven not for profit organization, committed to delivering a healthcare experience that provides hope, inspires change and extends life for our patients and our community. We are a growing patient-centered practice that is looking for a FULL TIME, Customer Service Representative with our Family Support Services team in Coeur d'Alene, ID.

The hours for this position will be:  Monday-Friday 8:00am-5:00pm.

Our Customer Service Representative provides quality customer service to all Heritage Health patients in the check in and check out process. Works closely with medical assistants and providers to ensure patient visits are processed in timely manner. Implements policies and protocols for Heritage Health

In this role, you will be:
  • Checks in patients and updates demographics at each visit including insurances if applicable.
  • Backs up Call Center on multi-line phone system for clinic, takes accurate messages, and delivers promptly to Providers. 
  • Schedules appointments as needed for new and established patients using electronic practice management system.
  • Makes reminder calls for all scheduled patients.
  • Makes sure each account has a DMS screen, verifies homeless condition (current status) and migrant/seasonal status.
  • Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
  • Collects co-pays for self-pay and third-party payers from each patient at each visit.
  • If patient cannot pay their co-pay, that patient is directed to the collections/billing staff.
  • Checks out Patients if needed.
  • Creates and organizes charts.
  • Keeps track of No Shows. Follows No Show protocol.
  • All self-pay patients on schedule will be processed through the Medicaid System to check for coverage.
  • Straightens Waiting Room area when needed throughout the day.
  • Assists Medical Records if needed.
  • Assists Clinic Coordinator if needed
  • General office duties such as copying, faxing, scanning and handling mail.
  • Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
  • Regular and predictable attendance is an essential function of this position.
  • Other duties as assigned.

Qualifications:
  • Minimum of two years of office experience; medical preferred.
  • Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check if position is for Family Support Services.


Heritage Health is a federally qualified health center. We believe that healthcare should be accessible and affordable for everyone, regardless of insurance status or ability to pay. 


We are proud to offer a competitive benefits package! 100% of our full time employees' medical, dental, vision, and life insurance is covered by Heritage Health. Additional life insurance, short term disability, and long term disability coverage is also available.
 

We value our employees' health and future!

  • We offer a 403b retirement plan where Heritage Health matches up to 2% of your contribution.
  • Employees start accruing paid time off from day 1. We also cover 8 paid holidays.
  • Discounts are also available on cell phone plans as well as gym memberships!

Heritage Health is an equal opportunity employer.
This opening is closed and is no longer accepting applications
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