Heritage Health is a mission driven not for profit organization, committed to delivering a healthcare experience that provides hope, inspires change and extends life for our patients and our community. We are a growing patient-centered practice that is looking for a part-time Customer Service Representative with our team in Coeur d'Alene, Idaho.

The schedule for this role would be Wednesdays and Fridays with alternating Thursdays from 9:45am until 6:15pm.

The Customer Service Representative provides quality customer service to all Heritage Health patients in the check in and check out process. Works closely with medical assistants and providers to ensure patient visits are processed in timely manner. Implements policies and protocols for Heritage Health.

In this role, you will:

• Check in patients and update demographics at each visit including insurances if applicable.
• Back up Call Center on multi-line phone system for clinic, takes accurate messages, and deliver promptly to Providers. 
• Schedule appointments as needed for new and established patients using electronic practice management system.
• Make reminder calls for all scheduled patients.
• Make sure each account has a DMS screen, verifies homeless condition (current status) and migrant/seasonal status.
• Verify Medicaid at each visit and obtain Healthy Connections authorization if needed.
• Collect co-pays for self-pay and third party payers from each patient at each visit.
• If patient cannot pay their co-pay, that patient is directed to the collections/billing staff.
• Check out Patients if needed.
• Create and organize charts.
• Keep track of No Shows. Follow No Show protocol.
• All self-pay patients on schedule will be processed through the Medicaid System to check for coverage.
• Straighten Waiting Room area when needed throughout the day.
• Assist Medical Records if needed.
• Assist Clinic Coordinator if needed
• General office duties such as copying, faxing, scanning and handling mail.
• Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
• Other duties as assigned.

• 2 years of office experience
• Medical experience preferred

Heritage Health is a federally qualified health center. We believe that healthcare should be accessible and affordable for everyone, regardless of insurance status or ability to pay. 

We are proud to offer a competitive benefits package! 

We value our employees' health and future!

• We offer medical insurance, dental insurance, vision insurance as well as a 403b retirement plan where Heritage Health matches up to 2% of your contribution.
• Employees start accruing paid time off from day 1. We also cover 8 paid holidays.
• Discounts are also available on cell phone plans as well as gym memberships!

Heritage Health is an equal opportunity employer.