Heritage Health is a mission driven not for profit organization, committed to delivering a healthcare experience that provides hope, inspires change and extends life for our patients and our community. We are a growing patient-centered practice that is looking for a part-time Customer Service Representative with our Family Support Services team in Coeur d'Alene, Idaho.

The Customer Service Representative provides quality customer service to all Heritage Health patients in the check in and check out process. Works closely with clinicians to ensure patient visits are processed in timely manner. Implements policies and protocols for Heritage Health.

This role would be supporting a very fun, collaborative team working afternoon hours Monday through Friday.

In this role, you will:

• Check in patients and update demographics at each visit including insurances if applicable.
• Answer calls for the clinic, take accurate messages, and deliver promptly to clinicians. 
• Schedule appointments as needed for new and established patients using electronic practice management system.
• Make reminder calls for all scheduled patients.
• Make sure each account has a DMS screen, verify homeless condition (current status) and migrant/seasonal status.
• Verify Medicaid at each visit and obtains Healthy Connections authorization if needed.
• Collect co-pays for self-pay and third party payers from each patient at each visit.
• If patient cannot pay their co-pay, that patient is directed to the collections/billing staff.
• Check out patients if needed.
• Create and organize charts.
• Keep track of no-shows and follow No Show protocol.
• All self-pay patients on schedule will be processed through the Medicaid System to check for coverage.
• Straighten Waiting Room area when needed throughout the day.
• Assist Medical Records if needed.
• General office duties such as copying, faxing, scanning and handling mail.
• Other duties as assigned.

Qualifications:

• 2 years of office experience
• Medical experience preferred

Heritage Health is a federally qualified health center. We believe that healthcare should be accessible and affordable for everyone, regardless of insurance status or ability to pay. 
 

We value our employees' health and future!

• We offer a 403b retirement plan where Heritage Health matches up to 2% of your contribution.
• Discounts are also available on cell phone plans as well as gym memberships!

Please apply online at: www.myheritagehealth.org/careers

Heritage Health is an Equal Opportunity Employer.