Heritage Health is a mission driven not for profit organization, committed to delivering a healthcare experience that provides hope, inspires change and extends life for our patients and our community. We are a growing patient-centered practice that is looking for a FULL TIME, Patient Account Specialist with our Business Service team in Coeur d'Alene, ID.

The Patient Account Specialist serves as the main point of contact for incoming billing calls, patient questions and disputes as well as provides follow-up and solicits payment from patients on their past due balances.

In this role, you will be:

• Understands and adheres to state and federal regulations, and to company policies/values regarding to compliance, integrity, patient privacy and ethical billing and collection practices.
• Communicates daily via telephone with patients to address their questions and concerns.
• Monitors patient aging balances.
• Investigates and resolves patient related billing concerns in a timely fashion.
• Understands and adheres to HIPAA and PHI guidelines.
• Makes necessary demographic changes to patient accounts to ensure accuracy for future billing.
• Creates mutually agreeable repayment plans considering patient’s budget and company policy.
• Obtains proof of income, as needed, to qualify patients for income sliding scale.
• Identifies patterns of billing errors, inaccurate payments, posting errors and communicates any needed system changes to direct Supervisor.
• Creates and maintains meticulous records of follow-up efforts via the billing system.
• Reduces overall delinquent patient AR.
• Reduces use of outside collection agencies.
• Provides professional and courteous customer service at all times.
• Regular and predictable attendance is an essential function of this position.
• Other duties as assigned.

Qualifications:

• High school diploma or GED; and one (1) year of relevant work experience required. 

Heritage Health is a federally qualified health center. We believe that healthcare should be accessible and affordable for everyone, regardless of insurance status or ability to pay. 

We are proud to offer a competitive benefits package! 100% of our full time employees' medical, dental, vision, and life insurance is covered by Heritage Health. Additional life insurance, short term disability, and long term disability coverage is also available.
 

We value our employees' health and future!

• We offer a 403b retirement plan where Heritage Health matches up to 2% of your contribution.
• Employees start accruing paid time off from day 1. We also cover 8 paid holidays.
• Discounts are also available on cell phone plans as well as gym memberships!

Heritage Health is an equal opportunity employer.