The mission of Heritage Health is to deliver a healthcare experience that provides hope, inspires change and extends life for our patients and our community. We are a growing patient-centered practice who is looking for a full-time Patient Appointment Coordinator in Coeur d'Alene.

The Patient Appointment Coordinator serves as a patients’ first telephone point of contact for making appointments with Heritage Health’s medical programs. Uses patient specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments. Requires discretion, courtesy, and the ability to direct the conversation to keep a busy multi-line telephone system moving.

Minimum eligibility and qualifications:
High School Graduate or equivalent. Previous experience in customer service, scheduling, or office settings with multi phone line systems is required. Medical office experience preferred. One year of prior medical assistant experience is preferred.

Duties and Responsibilities:

1. Excellent communication skills – oral and written. Ability to interact effectively with staff and patients.
2. Computer skills – Windows based software experience.
3. Familiar with operating multi-line phone system.
4. Innovation: much of the work is routine, however, may occasionally be involved in projects requiring new ideas or approaches.
5. Provides feedback on daily issues and participate in short-term planning with other team members.
6. Regular and dependable attendance is essential to the position.
7. Knowledge of medical terminology.
8. Ability to handle confidential information.
9. Exercise independent judgement and discretion.
10. Have a pleasant and courteous telephone manner.
11. Ability to handle frequent interruptions and deal effectively and calmly in stressful situations.
12. Respect and empathy for the diversity of the clients and staff of the clinic.
13. Ability to interact positively with fellow staff members.

Please apply online at: www.myheritagehealth.org/careers

Heritage Health is an Equal Opportunity Employer.