Heritage Health is a mission driven not for profit organization, committed to delivering a healthcare experience that provides hope, inspires change and extends life for our patients and our community. We are a growing patient-centered practice that is looking for a FULL TIME,  Customer Service Representative with our Restored Paths team in Coeur d'Alene, ID.

Our Customer Service Representative provides quality customer service to all Heritage Health clients in the check in and check out process. Works closely with counselors to ensure patient visits are processed in timely manner. Implements policies and protocols for Heritage Health

In this role, you will:

• Checks in clients and updates demographics at each visit including insurances if applicable.
• Answers multi-line phone system for clinic, takes accurate messages, and delivers promptly to counselors. 
• Schedules appointments as needed for new and established clients using electronic practice management system.
• Makes reminder calls for all scheduled clients.
• Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
• Collects co-pays for self-pay and third-party payers from each client at each visit.
• If client cannot pay their co-pay, that client is directed to the collections/billing staff.
• Checks out clients if needed.
• Creates and organizes charts.
• Keeps track of No Shows. Follows No Show protocol.
• All self-pay clients on schedule will be processed through the Medicaid System to check for coverage.
• Straightens waiting room area when needed throughout the day.
• General office duties such as copying, faxing, scanning and handling mail.
• Regular and predictable attendance is an essential function of this position.
• Other duties as assigned.

Qualifications:

• Minimum of two years of office experience; medical preferred. 
• Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check

Heritage Health is a federally qualified health center. We believe that healthcare should be accessible and affordable for everyone, regardless of insurance status or ability to pay. 

We are proud to offer a competitive benefits package! 100% of our full time employees' medical, dental, vision, and life insurance is covered by Heritage Health. Additional life insurance, short term disability, and long term disability coverage is also available.
 

We value our employees' health and future!

• We offer a 403b retirement plan where Heritage Health matches up to 2% of your contribution.
• Employees start accruing paid time off from day 1. We also cover 8 paid holidays.
• Discounts are also available on cell phone plans as well as gym memberships!

Heritage Health is an equal opportunity employer.