Heritage Health is a mission driven not for profit organization, committed to delivering a healthcare experience that provides hope, inspires change and extends life for our patients and our community. We are a growing patient-centered practice that is looking for a FULL TIME, Application Support Specialist with our Information Technology team in Coeur d'Alene, ID.

The Application Support Specialist is responsible for the development, implementation, optimization, documentation, and knowledge management of all software applications. The Application Support Specialist will identify, troubleshoot and resolve problems encountered by enterprise-wide users of software solutions; provide technical support to end-users regarding software; facilitate data collection, validation, and delivery from software applications; provide technical expertise to end-users regarding optimal set-up for software; document training materials and software documentation; research and validate software solutions; plan and implement complex software solutions; develop and train users in various software applications; plan for, develop, and implement software upgrades; and perform related work as required.

In this role, you will be:

• Serves as primary support for production applications.
• Optimizes and enhances existing software solutions.
• Maintains knowledgebase, training materials and documentation for all applications.
• Facilitates data collection, validation, and delivery from software applications.
• Ensures for the availability, continuity and security of data and information pertaining to the organization.
• Coordinates with internal stakeholder to design, develop, and maintain applications.
• Mitigates security risk by evaluating and ensuring operating systems and software applications are patched and/or updated.
• Participates on committees, task forces, workgroups, training courses, etc.
• Troubleshoots and resolves computer operating and software application problems and provides technical support as requested.
• Assists Application Support Supervisor in the development and maintenance of application policies, standards, and procedures manual; develops and maintains related access checklists.
• Communicates with vendors to resolve issues.
• Responsible for the discovery, mitigation and documentation of software application risks.
• Establishes and maintains software users, user environment, directories, databases and security.
• Competently and positively trains users on software usage.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Develops and communicates standards for use, operations, and security of software and data.
• Communicates with other departments to report and resolve software and operations problems.
• Researches and evaluates new technologies.
• Installs and tests software upgrades.
• Other duties as assigned.

Qualifications:

• Associate’s degree in related field or three (3) years related experience.
• Experience in a healthcare setting is preferred.
• Excellent oral and written communication skills are required.

Heritage Health is a federally qualified health center. We believe that healthcare should be accessible and affordable for everyone, regardless of insurance status or ability to pay. 

We are proud to offer a competitive benefits package! 100% of our full time employees' medical, dental, vision, and life insurance is covered by Heritage Health. Additional life insurance, short term disability, and long term disability coverage is also available.
 

We value our employees' health and future!

• We offer a 403b retirement plan where Heritage Health matches up to 2% of your contribution.
• Employees start accruing paid time off from day 1. We also cover 8 paid holidays.
• Discounts are also available on cell phone plans as well as gym memberships!

Heritage Health is an equal opportunity employer.