Job Openings >> Customer Service Representative - Dental
Customer Service Representative - Dental
Summary
Title:Customer Service Representative - Dental
ID:1400
Department:Dental
Description
The mission of Heritage Health is to deliver a healthcare experience that provides hope, inspires change and extends life for our patients and our community. We are a growing patient-centered practice who is looking for a full-time Dental Customer Service Representative in Coeur d' Alene.


The Dental Customer Service Representative provides quality customer service to all Heritage Health patients in the check in and check out process. Works closely with dental assistants and providers to ensure patient visits processed in timely manner. Implements policies and protocols for Heritage Health.

Minimum eligibility and qualifications:
Minimum of two years of office experience; dental background preferred.


Duties and Responsibilities:

  1. Checks-in patients and updates demographics at each visit including insurances if applicable.
  2. Answers all dental calls on multi-line phone system for clinic, takes accurate messages, and delivers promptly to Providers.
  3. Schedules appointments as needed for new and established patients using electronic practice management system.
  4. Makes reminder calls for all scheduled patients.
  5. Makes sure each account has income or insurance on file, verifies homeless condition (current status) and migrant/seasonal status.
  6. Verifies Medicaid at each visit.
  7. Verifies private insurance coverage, and gets coverage/benefit information when presented by patient
  8. Collects co-pays for self pay and third party payers from each patient at each visit.
  9. Creates insurance claims for all patients seen; adding appropriate codes when needed.
  10. Reviewing patient treatment plans with patients upon check out.
  11. If patient cannot pay their co-pay, that patient is directed to the collections/billing staff.
  12. Checks out Patients.
  13. Scans and imports images in to patient’s electronic health record.
  14. Keeps track of No Shows. Follows No Show protocol.
  15. All self-pay patients on schedule will be processed through the Medicaid System to check for coverage.
  16. Balances daily over the counter collections.
  17. Straightens Waiting Room area when needed throughout the day
  18. Assists Office Manager if needed.
  19. General office duties such as copying, faxing, scanning and handling mail.
  20. Other duties as assigned.
Please apply online at: www.myheritagehealth.org/careers

Heritage Health is an Equal Opportunity Employer.
This opening is closed and is no longer accepting applications
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