Job Openings >> Customer Service Representative - Family Support Services
Customer Service Representative - Family Support Services
Summary
Title:Customer Service Representative - Family Support Services
ID:1390
Department:Family Support Services
Description
The mission of Heritage Health is to deliver a healthcare experience that provides hope, inspires change and extends life for our patients and our community. We are a growing patient-centered practice who is looking for a full-time Customer Service Representative at our Family Support Services Clinic in Coeur d' Alene.


The Customer Service Representative provides quality customer service to all Heritage Health patients in the check in and check out process. Works closely with medical assistants and providers to ensure patient visits are processed in timely manner. Implements policies and protocols for Heritage Health.

Minimum eligibility and qualifications:
Minimum of two years of office experience; medical preferred.


Duties and Responsibilities:

  1. Checks in patients and updates demographics at each visit including insurances if applicable.
  2. Backs up Call Center on multi-line phone system for clinic, takes accurate messages, and delivers promptly to Providers.
  3. Schedules appointments as needed for new and established patients using electronic practice management system.
  4. Makes reminder calls for all scheduled patients.
  5. Makes sure each account has a DMS screen, verifies homeless condition (current status) and migrant/seasonal status.
  6. Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
  7. Collects co-pays for self-pay and third party payers from each patient at each visit.
  8. If patient cannot pay their co-pay, that patient is directed to the collections/billing staff.
  9. Checks out Patients if needed.
  10. Creates and organizes charts.
  11. Keeps track of No Shows. Follows No Show protocol.
  12. All self-pay patients on schedule will be processed through the Medicaid System to check for coverage.
  13. Straightens Waiting Room area when needed throughout the day.
  14. Assists Medical Records if needed.
  15. Assists Clinic Coordinator if needed
  16. General office duties such as copying, faxing, scanning and handling mail.
  17. Other duties as assigned.
Please apply online at: www.myheritagehealth.org/careers

Heritage Health is an Equal Opportunity Employer.
This opening is closed and is no longer accepting applications
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