Heritage Health, a Federally Qualified Health Center in Coeur d' Alene, Idaho is seeking a seasoned, qualified and responsible person to serve as the Chief Operations Officer.
 

The mission of Heritage Health is to deliver a healthcare experience that provides hope, inspires change and extends life for our patients and our community. The Chief Operations Officer (COO) is a member of the executive team and provides organizational leadership in building and overseeing relationships across health center operations groups. The COO works as a business partner to the members of the executive team to ensure that the necessary process and systems are in place and implemented to meet the organization’s strategic plan. The COO is responsible for assuring efficient, customer-focused work flows, processes, and practice management systems. Fostering teamwork, the COO will develop and implement plans for operational systems, processes, and personnel assignments to accommodate the growth and strategic planning objectives of the organization while giving priority to the health status of our patients.

Minimum eligibility and qualifications:
Master’s degree in Health Care Administration, Business Administration; Minimum of five (5) years executive/senior level leadership in an FQHC. Candidates without FQHC experience will not be considered.

Duties and Responsibilities:

1. Work collaboratively to implement strategic goals as assigned by the Chief Executive Officer
2. Design and implement structure for organizational priorities
3. Work with the Executive Leadership Team to identify system and program inefficiencies
4. Work with the Executive Leadership Team to create and develop avenues of organizational communication
5. Work with the Executive Leadership Team to establish and implement short and long term goals, objectives and policies
6. Oversee project management
7. Provide strategic analysis of future opportunities
8. Develop systems and procedures necessary to support the strategic plan and drive and expand efficient operations across all health center delivery sites and business functions.
9. Ensure corporate compliance with relevant federal requirements for FQHC’s in practice operations and regulations.
10. As a partner with the Chief Medical Officer, help ensure that the clinical operations are fully supporting providers and patient care.
11. As a partner with the Chief Medical Officer, effectively establish and maintain collaborative working relationships with the provider staff to achieve increased provider satisfaction, retention and participation.
12. As a partner with the Chief Finance Officer, help ensure that the organization’s financial systems, budgets, and management reporting processes are built and managed to support the organization’s growth and expansion.
13. Work with the Executive Leadership Team to help articulate and build an engaged workforce to meet evolving organizational needs.
14. Integrate data and the measurement of clinical quality and service standards with those of strategic planning and operations management, and participate in the quality improvement committee.
15. Leads the operations management team in carrying out the organization’s operating objectives in a competent and professional manner.
16. Lead and mentor direct reports so that they have the tools and resources needed to partner efficiently with each other, employees and community partners.
17. Monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
18. Coordinates, arranges, and approves physical space allocations and departmental resources for daily operations.
19. Reports on administrative aspects of operations to Executive Leadership Team and governing board.
20. Performs miscellaneous job-related duties as assigned.

Please apply online at: www.myheritagehealth.org/careers

Heritage Health is an Equal Opportunity Employer.